The New Public Governance in public service delivery

Reconciling efficiency and quality

Joop Koppenjan 9789490947446 | 1^e druk, 2012

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1	Introduction
2	What is good public service delivery?
3	Splitting up and reconnecting
4	Splitting up the railway service delivery
5	The risk of fragmented service delivery
6	Theoretical intermezzo: how can reconnection be accomplished?
7	Reconnecting the regional rail service delivery
8	A research agenda: institutional assemblages for public service delivery
9	Acknowledgements
	About the author
Literatuur


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